FAQS

FAQ (Frequently Asked Questions)

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Question 1: Do you offer international shipping?

Answer: No, we only ship to Austria.

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Question 2: What payment methods do you accept?
Answer: We accept credit and debit cards, Apple Pay, Google Pay, Giropay, Sofortüberweisung, and American Express.

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Question 3: How can I contact customer support?
Answer: You can reach our customer support via email at info@sensationcafe.de. We are here to assist you with any inquiries.

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Question 4: What does your website offer?
Answer: Our website offers handmade clothing featuring Japanese scripts and designs. All designs are either hand-drawn or meticulously produced. We prioritize fair trade practices and ethically produce our items, some of which are made in our own basement.

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Question 5: How does the purchasing process work?
Answer: Simply select the desired product, add it to your cart, proceed to checkout, provide your shipping address, and choose your preferred payment method. After completing the payment, your order will be processed and shipped.

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Question 6: Do you offer gift vouchers?
Answer: Yes, we provide gift vouchers that can be redeemed during the checkout process.

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Question 7: Where do your designs originate from?
Answer: Our designs are either hand-drawn or carefully produced to create unique Japanese scripts and designs.

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Question 8: How are the products manufactured?
Answer: Our products are crafted with great attention to detail. Some of the production takes place in our own basement, where we ensure fair working conditions are maintained.

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Question 9: Do you offer custom-made clothing?
Answer: Currently, we do not offer custom-made clothing. Our products are available in various sizes, and we recommend checking the size chart on our website.

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Question 10: Can I cancel my order?
Answer: You can cancel your order within 24 hours of purchase, provided it has not been shipped yet. Please contact our customer service at info@sensationcafe.de to arrange a cancellation.

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